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You may also pay with a credit card in person at City Hall, or over the phone. There is a 2.25% fee to pay in person or over the phone. For more information call 805-688-5575. Pay Online!
Only exchange tanks, such as from Culligan or Rayne, are permitted for Commercial customers. Effective January 1, 2022, no person shall replace or install any water softening or conditiioning equipment that discharges waste into the city sewage system, unless said water softening or conditioning equipment is a high efficiency system, with diagnostic functions, operating at an efficiency rating of not less than 4,000 grains of hardness removed per pound of salt used in regeneration. Residential and Non-Residential portable exchange tank water softening or conditioning system that do not discharge waste are not prohibited.
Brownish or red color is usually from iron and manganese sediment from pipes stirred up when city well water level is low or when hydrants or lines have been flushed.
Smell is most often chlorine which is added to the city's well water as a disinfecting agent. It will sometimes smell like sulfur if water faucets have been off for a while. Running the water to flush the lines will help.
From the meter box to the house is the owner's responsibility.
If the leak is in the meter box, the Water Division will inspect to determine if it is the owner's or the city's responsibility.
Low water pressure can be caused by various problems. There are a number of things you can do before calling the City to check your water pressure. See the Low Water Pressure page for information.